Unable to query mail logs in IMSS

Posted on: November 25th, 2010 by Raz

Issue
Unable to query mail logs from the Message Tracking of the IMSS web console

Solution
1. Backup policy_event_bookmark
2. Modify the policy_event_bookmark
0000000000000000.polevt.imss.20080401.0001
in which 20080401 is the date to start import the data from
3. Restart the Trend IMSS services

Breakdown
<0000000000000194> = database table log entry
<20080401> = date
<0001> = count

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